A Qantas A380. Photo: Qantas The Qantas headline loss of $2.8 billion announced today is sobering but necessary as the airline strives to clear the deck to restructure for today’s much tougher operating environment.While it is the worst result in Australian aviation history it appears that the worst is over and clearer skies are ahead for the Australian icon.And the airline is forecasting that it will return to profit in the current financial year!The good news for the staff is that there will be no new job losses above the 5,000 announced earlier this year.While many will be screaming for Qantas chief executive Alan Joyce’s head analysts appear to be supporting the airline’s strategy.Besides, anyone delivering the tough medicine that Mr Joyce has to would be extremely unpopular.Qantas has been battling many problems – mostly the result of previous management errors.Australian travellers have been deserting the airline for years.Initially it was because of cabin offerings. Malaysia Singapore Airlines and Cathay Pacific started the rot offering free drinks way back in the late 1960s. Qantas and other airlines reluctantly followed.Fast forward to the early 1990s and Singapore Airlines led the way with seatback videos for economy passengers. Emirates and Virgin Atlantic were also early adopters of entertainment for all. Inextricably, Qantas was stoic in its resistance.The airline also turned its back on premium economy with Qantas saying the airline could not “make the business case”, despite the fact that Australians are the second tallest people in the world behind the Dutch and fly the longest distances after the Kiwis.Premium economy is a no-brainer, as the airline has now discovered, just as Business Class was when Qantas was first to introduce it in 1979.In the international space Qantas faces unprecedented competition from a host of airlines such as AirAsia, Etihad Airways, Cathay Pacific Airways, Singapore Airlines and Air New Zealand which have lower costs and/or better products for passengers. For years Qantas has traded on – and charged a premium for – its superb safety record. In the movie Rain Man, Dustin Hoffman, playing Raymond Babbitt, uttered the now famous words that “Qantas never crashes”.The movie came out in 1988 at a time when Qantas was at the top of its game with well over 40 per cent of the traffic into and out of Australia.Government policy was to protect the national carrier from foreign competition; an airline which taxpayers owned and which was selling tickets at a premium to adoring travellers at a time when well-known airlines like Pan Am, Alitalia, Korean Air, and Continental Airlines were having many accidents. In 1989 there were 231 accidents and incidents, which made Qantas’ unblemished record shine.The landscape is starkly different today with most of its competitors boasting fatality free records over the past 20 years.However Qantas’ immediate clear and present danger is the emergence of rival Virgin Australia, with lower staff costs and greater productivity, into the premium domestic market, an area in which it has enjoyed a monopoly for the past 10 years.Much has been said about Qantas’s staff efficiency but the debate must also be a debate about all of Australia’s work practices and salary perks such as weekend and penalty pay rates, 17.5 per cent leave loading and such anachronistic institutions as long service leave.Many reading this would not even understand the origins of long service leave which began in South Australia and Victoria in the 1860s as a scheme that allowed civil servants three months or more leave to go home to Britain after 10 years’ service in the colonies. The lengthy time off was dictated by the long ship journey to and from Australia. Long service leave became widespread in the 1950s and no other country incorporates such a right into their labour market regulations.Holiday leave loading’s origins are just as bizarre relating to the fact that employees cannot earn overtime while they are on leave.But changing work practices and increasing efficiency will only come if Qantas can change its culture and that is a far bigger task. Charles Darwin wrote that “it is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change.” This idea was alluded to by former British Airways and Ansett CEO Rod Eddington when he warned in a 2004 interview with the author that achieving that responsiveness is extremely difficult.“Changing airline culture is like trying to perform an engine change in-flight,” Eddington said at the time. When Mr Eddington arrived at British Airways in 2000 he found that the staff did not perceive the need to change because the airline had a low cost airline called Go. He found that staff believed that Go mitigated or even eliminated the need for further adjustments at the mainline airline.He noted that it was difficult to change this mindset until Go was sold off to easyJet. “Once we sold Go, the staff at BA really focused on making the changes necessary to make BA itself competitive,” said Mr Eddington.Similarly with Qantas it can possibly be argued that the success of Jetstar is having a negative impact on the need for change at the mainline operation.Surveys have shown that another reason for the resistance to change is that although employees agree change is needed, they do not believe they themselves need to change.For example, at an American Airlines management conference in the late 1990s, all participants were polled on a series of questions. More than 90 per cent responded positively to the proposition that management, colleagues and subordinates needed to change, but 90 per cent responded in the negative to the item “I need to change.”Qantas like so many legacy carriers has evolved out of a military base and much of the management style, marketplace orientation and paraphernalia of culture still reflect an authoritarian, hierarchical and command-and-control worldview.Successive management teams have sidestepped taking on the more militant unions to address gross inefficiencies and ludicrous perks which dog the airline. Over the past 10 years, the launch of low cost Jetstar and a monopoly in the domestic business class market courtesy of the demise of Ansett, have masked the need for massive restructure.But that has all changed!And it now appears that Qantas is changing and that change is gaining momentum.New products will soon be rolled out, the fleet has been streamlined and over 250 separate projects are underway to cut out $2 billion from its cost base.It appears that blue skies may be returning to the flying kangaroo but the staff must get behind and support Mr Joyce.
Share Facebook Twitter Google + LinkedIn Pinterest Ohio Ag Net’s Dale Minyo visited with John Couch of SISCO at the 2016 Farm Science Review about the McFarlane Incite, a piece of equipment that’s offering a number of in-field advantages, both in the fall and spring. Watch the video below for more information.
Encho Serrano tries to score past the stingy Belgian defense. Photo by Fiba.comThe Philippines staged a gallant stand but fell to Belgium, 18-14, Sunday in the quarterfinals of the 2017 Fiba 3×3 Under-18 World Cup in Chengdu, China.The young Nationals could not sustain their hot start as they lost hold of a 7-4 lead and allowed the Belgians to stage a 6-1 run and grab the 10-8 advantage.ADVERTISEMENT View comments Though Encho Serrano and AJ Edu brought the Philippines back and tied the game at 12, Vincent Peeters anchored Belgium’s strong finishing kick to earn a spot in the semifinals and face Slovenia.The Philippines could still hold its head high as the boys towed the country to its best ever finish in the tournament since its foundation in 2012.FEATURED STORIESSPORTSSEA Games: Biñan football stadium stands out in preparedness, completionSPORTSPrivate companies step in to help SEA Games hostingSPORTSWin or don’t eat: the Philippines’ poverty-driven, world-beating pool starsSerrano topped the Philippines with six points, while Edu added five markers. Juan Gomez de Liano had three in the game. /atmThe Scores: What ‘missteps’? China furious as Trump signs bills in support of Hong Kong Cayetano to unmask people behind ‘smear campaign’ vs him, SEA Games Pagasa: Kammuri now a typhoon, may enter PAR by weekend MOST READ Another vape smoker nabbed in Lucena Ethel Booba on hotel’s clarification that ‘kikiam’ is ‘chicken sausage’: ‘Kung di pa pansinin, baka isipin nila ok lang’ BELGIUM 18 – Peeters 6, Nouhi 5, Fogang 5, Coppens 2.PHILIPPINES 14 – Serrano 6, Edu 5, Gomez de Liano 3, Amsali 0.Sports Related Videospowered by AdSparcRead Next Lacson: SEA Games fund put in foundation like ‘Napoles case’ LOOK: Jane De Leon meets fellow ‘Darna’ Marian Rivera Don’t miss out on the latest news and information. From former school teacher to world champion, Horn fulfills dream LATEST STORIES Robredo: True leaders perform well despite having ‘uninspiring’ boss PLAY LIST 02:49Robredo: True leaders perform well despite having ‘uninspiring’ boss02:42PH underwater hockey team aims to make waves in SEA Games01:44Philippines marks anniversary of massacre with calls for justice01:19Fire erupts in Barangay Tatalon in Quezon City01:07Trump talks impeachment while meeting NCAA athletes02:49World-class track facilities installed at NCC for SEA Games
View comments Lacson backs proposal to elect president and vice president in tandem Private companies step in to help SEA Games hosting Hong Kong tunnel reopens, campus siege nears end It wasn’t all smooth sailing as Osaka was broken when serving for the match at 5-2 in the second.After Mladenovic held serve to narrow the deficit to 5-4, the Japanese player faced another break point before wrapping up the match after one hour and 21 minutes.FEATURED STORIESSPORTSPrivate companies step in to help SEA Games hostingSPORTSUrgent reply from Philippine football chiefSPORTSPalace wants Cayetano’s PHISGOC Foundation probed over corruption charges“I’ve never been a defending champion before — that’s new and I was really nervous,” said Osaka, whose first WTA title at Indian Wells last year launched a 2018 campaign that would eventually include her first Grand Slam crown at the US Open.Osaka next faces Danielle Collins, the 25th-seeded American who beat Belgian Kirsten Flipkens, 6-4, 6-1. LATEST STORIES 1 dead, 3 injured in Quezon road crash NBA fines Thunder’s Paul George $25K for ripping referees Don’t miss out on the latest news and information. INDIAN WELLS, CALIFORNIA – MARCH 09: Naomi Osaka of Japan celebrates match point against Kristina Mladenovic of France during their women’s singles second round match on day six of the BNP Paribas Open at the Indian Wells Tennis Garden on March 09, 2019 in Indian Wells, California. Clive Brunskill/Getty Images/AFPWorld number one Naomi Osaka on Saturday launched her Indian Wells title defense with a 6-3, 6-4 victory over 65th-ranked Kristina Mladenovic of France.Osaka, whose second straight Grand Slam title at the Australian Open in January propelled her to the top of the rankings, avenged a loss to Mladenovic in Dubai last month in her first match since she lifted the trophy in Melbourne.ADVERTISEMENT PH underwater hockey team aims to make waves in SEA Games PLAY LIST 02:42PH underwater hockey team aims to make waves in SEA Games01:44Philippines marks anniversary of massacre with calls for justice01:19Fire erupts in Barangay Tatalon in Quezon City01:07Trump talks impeachment while meeting NCAA athletes02:49World-class track facilities installed at NCC for SEA Games02:11Trump awards medals to Jon Voight, Alison Krauss Urgent reply from Philippine football chief P2.5 B shabu seized in Makati sting, Chinese national nabbed Sports Related Videospowered by AdSparcRead Next SEA Games hosting troubles anger Duterte MOST READ Trump campaign, GOP groups attack Google’s new ad policy
About the authorPaul VegasShare the loveHave your say Zabaleta apologises to West Ham fans after Carabao Cup exitby Paul Vegasa month agoSend to a friendShare the loveWest Ham United fullback Pablo Zabaleta has apologised to fans after their embarrassing Carabao Cup exit at Oxford United.Zabaleta admitted West Ham were well below-par during their 4-0 defeat at Oxford and said sorry to the travelling supporters.Stand-in captain Zabaleta told the official club website: “If you look at the performance, it’s not been anywhere near our standard and also in the way we lost was not good.”We are not the first Premier League team to be knocked out of the Carabao Cup. We saw Spurs (at Colchester) and we saw some other Premier League teams struggling to win games like that.”Obviously we just need to move on now and look at the mistakes we have made and think about Saturday (away to Bournemouth).”We return to the Premier League again and we don’t have too much time to recover. It’s only another 48 hours and we have another game and mentally we need to be strong for Saturday.”We feel sorry about the performance and sorry to the away fans who came to the game because obviously we don’t want our fans to see this kind of performance. It was just a bad night.”
OTTAWA – The nanny hired to care for Prime Minister Justin Trudeau’s three children has been given a full-time government salary — and a slight pay increase.The moves were revealed in an order in council issued last week, which sets Marian Pueyo’s annual pay between just less than $40,000 to more than $45,000, retroactive to the beginning of April.At its top range, the order works out to a rate of $21.79 per hour, assuming a 40-hour work week.That represents an increase from November 2015, when an order to hire Pueyo as a “special assistant” was first issued and pegged her pay range from $15 to $20 per hour for days and $11 to $13 per hour for night shifts.Prime Minister’s Office spokeswoman Chantal Gagnon confirmed in an email that Pueyo is now a full-time employee. She also defended the pay boost.“This first raise since 2015 is in line with the cost of living increase,” Gagnon said.Trudeau faced criticism from opposition parties shortly after taking power in November 2015 for having two nannies on the taxpayer’s dime to care for his three young children.Less than a year later, the prime minister ended the employment of one of the women, with no explanation given for her termination.The government’s decision to hire a nanny for the prime minister underscores the challenge that many other Canadian families are facing when it comes to proper childcare, said NDP MP Niki Ashton.“The NDP believes that all children should be well cared for, and that includes the prime minister’s family,” Ashton said in a statement.“This shows the need for a national child-care strategy to ensure that all children receive safe and adequate care, regardless of their parents’ level of income.”Conservative Party spokesman Brock Harrison blasted the prime minister for asking taxpayers to pay for his nanny while Trudeau himself receives “a generous salary.“During the campaign, Mr. Trudeau told Canadians rich families like his don’t need taxpayers to help with their child care,” Harrison said in an email.“He should pay for his own nannies.”The latest order in council was among several that set salaries for longtime workers at the prime minister’s residence, including his chef, Che Chartrand, whose annual pay ranges from $68,468 to $79,234, effective July 3.
The Canadian Press OTTAWA — Prime Minister Justin Trudeau’s former principal secretary Gerald Butts says he has provided notes and text messages to the House of Commons justice committee in response to evidence filed last week by former attorney general Jody Wilson-Raybould on the ongoing SNC-Lavalin controversy.In a tweet published today, Butts says he has handed over notes and texts between himself and Wilson-Raybould after having reviewed the materials she submitted last week.On Friday, the justice committee released a 43-page brief from Wilson-Raybould, which includes emails and text messages, as well as a 17-minute audio clip of a secretly-recorded telephone call between herself and Michael Wernick, the country’s top public servant.In the Dec. 19 call, Wernick repeatedly asks Wilson-Raybould why she isn’t using all tools at her disposal on the SNC-Lavalin case, but she pushes back saying she would not override the decision of the director of public prosecutions to pursue criminal charges against SNC-Lavalin for bribery and fraud.Wernick told her the prime minister is “quite determined” on the matter and would likely “find a way to get it done one way or another.”Butts, who resigned as Trudeau’s principle secretary last month, told the justice committee he believes nobody from the Prime Minister’s Office did anything wrong and that Wilson-Raybould never complained about facing improper pressure on the case.
There has been a dramatic increase in the number of complaints raised against Canada’s telecommunications providers, according to an annual tally released Tuesday by the private-sector body assigned to resolve disputes brought by customers who haven’t been able to get satisfaction directly from their provider.The 14,272 complaints raised by Canadian telecom and TV customers over the 2017-18 period was up 57 per cent from the previous year, while the total number of issues they raised rose 67 per cent to 30,734, the Commission for Complaints for Telecom-Television Services says in its report for the 12 months from Aug. 1, 2017 to July 31, 2018.“With the addition of TV complaints to our mandate in September of 2017, we did anticipate an increase — but not the 57 per cent that we received,” CCTS commissioner Howard Maker said in the report.But, Maker added, fewer than five per cent of the complaints related to TV alone.“The increase was in the same types of issues that Canadians have complained about historically: sales transactions that go wrong, service that doesn’t work as expected, and billing problems.”The CCTS is a decade-old independent industry-funded body that works under a mandate from Canada’s federal regulator.The dispute-resolution body was originally responsible for monitoring compliance with Canada’s wireless code, which was updated last year by the Canadian Radio-television and Telecommunications Commission, effective Dec. 1, 2017.Wireless services continued to have the biggest number of identified issues by far, with 12,757 in 2017-18, up 49 per cent from last year’s tally.But issues with internet service rose even more quickly to 8,987, up 56 per cent.Billing and contract disputes continued to be the two biggest issues identified in the CCTS report, regardless of type of service. Bell Canada also continued to receive the biggest number of complaints, 4,734 or 33.2 per cent of the total — not counting 847 directed at its Virgin Mobile flanker brand or its Bell Aliant (229) and Bell MTS (135) regional affiliates.Similarly Rogers received the second-largest number of complaints, 1,449 or 10.2 per cent of the total, followed by Telus at No. 3 with 944 or 6.6 per cent of the total, not counting their flanker brands.But relative newcomer Freedom Mobile placed fourth in the tally, after the number of complaints rose 185.3 per cent to 850.Freedom’s corporate parent Shaw also saw complaints against it more than double, as did Videotron — Quebecor’s telecom division — Cogeco Connexion, Eastlink and TekSavvy, but the totals remained far behind the three national wireless carriers.The CCTS says 10,214 or 71.6 per cent of the complaints it received were resolved without having to move to a higher level of intervention that included an investigation. A further 1,935 of the complaints were resolved after an investigation and 1,068 complaints were closed with or without an investigation for a variety of reasonsIn 32.5 per cent of the closed complaints, the CCTS decided that a further investigation wasn’t warranted and 30.1 per cent were closed because the customer didn’t co-operate. A further 18.8 per cent were closed because the CCTS decided the service provider’s offer was reasonable. Companies in this story: (TSX:BCE, TSX:RCI.B, TSX:T, TSX:SJR.B, TSX:QBR.B, TSX:CCA) David Paddon, The Canadian Press
BEIJING — China has demanded Canada release a Huawei Technologies executive who was arrested in a case that adds to technology tensions with Washington and threatens to complicate trade talks.Huawei’s chief financial officer, Meng Wanzhou, faces possible extradition to the United States, according to Canadian authorities. The Globe and Mail newspaper, citing law enforcement sources, said she is accused of trying to evade U.S. curbs on trade with Iran.The arrest follows a U.S.-Chinese cease-fire in a tariff war over Beijing’s technology policy.Asian stock markets tumbled on the news, fearing renewed U.S.-Chinese tensions that threaten global economic growth.The Chinese Embassy in Ottawa said Meng broke no U.S. or Canadian laws and demanded Canada “immediately correct the mistake” and release her.The Associated Press
Staff were told the shutdown was due to poor market conditions in Western Canada and the US. “It’s certainly a sad day for Fort St. John and area. Anytime there is a large layoff, it not a good thing and my heart goes out to the employees that are affected by this.”According to Davies, one reason for this closure is due to the fact that B.C. is becoming uncompetitive when it comes to doing business. He also puts part of the blame on the new Forest Amendment Act, Bill-22.“B.C. is just becoming far too uncompetitive. It’s hard to get business done in B.C. Bill-22, that was recently passed, was just another slap in the face against forest companies. It’s really hard to find a compelling reason to come to B.C. and do business.”Davies says Premier John Horgan needs to stop talking and needs to focus on stopping the trend of mill closures.“The Premier needs to just stop talking, he needs to put some decisive things in play, and stop this trend of mill closures, not only here but across the Province.”Sources say the staff were told Thursday morning that the plant would close as of August 9, 2019. Approximately 190 people work at the facility. FORT ST. JOHN, B.C. – With the Peace Valley OSB Plant set to close this summer, the news has many within the community concerned and upset.One of those concerned with this closure is Peace River North MLA Dan Davies.Davies says this news is a sad day for Fort St. John, adding that his heart goes out to those affected by this closure.